“Happy to be able to assist, Tahlea. And, thanks for saying thanks”
It was an email from a manager I had never met before that stopped me in my tracks today.
See, the joys of working in a place with a lot of tech stuff and not really understanding how most of the tech stuff actually works means that I am constantly asking for help.
The phone doesn’t work! The fader isn’t firing off the promo! The system won’t let me log in! I have the most difficult and hardest life of everyone in the planet!
And, every single time someone answers my call, patiently tries to understand what I'm describing with all my "thingy" and "doovalackie" terminology and fixes it... or politely tells me that I actually need to turn the computer on or plug my headphones in for them to work.
So, it makes sense to me to thank the person who has helped me - regardless of how small their assistance is. Yes, it's their job to provide technical support but, saying 'thanks' isn’t hard (it's literally one syllable) and it doesn’t cost you anything - in fact, in my experiences saying 'thanks' has only ever worked in my benefit. I promise you, people are so much nicer to you in the future if they’ve had a good experience with you in the past.
It's amazing how one word can immediately make someone feel acknowledged and appreciated.
And, it's kind of sad that we live in a time where someone feels they have to thank someone for saying 'thanks'. It should be a given.
Say thanks to the person who made your coffee. Say thanks to the person who listens to you when you’re having a bad day. And, definitely wave thanks to the person who lets you in when you’re driving.
And in the spirit of Justin Timberlake - let's bring manners back!
Oh, and I replied to the manager's email jokingly saying that we would get stuck in a thank you circle.
He replied by telling me that he had gone and personally thanked the person who had worked on my tech issue.
“I think I surprised him, I found him, shook his hand and said thanks on your behalf in a full elevator.
It makes a difference!”